7.1 The role of a case manager

A Case Manager is responsible for:

  • Securing and coordinating services to meet individual client needs
  • Assessment and case planning
  • Advocating for access to services
  • Monitoring and evaluating case plans.

A Case Manager must possess interpersonal helping skills to:

  • Establish and use a helping relationship when working with clients.
  • Focus primarily on enhancing a client’s coping skills.

Case Management Skills include:

  • Assessment
  • Coordination
  • Education
  • Support
  • Problem solving
  • Advocacy
  • Conflict resolution
  • Information and Liaison
  • Interviewing
  • Referral


Case Manager : Experience Of Case Management (6 min)

A case manager talking about the experience of what it is like being a case manager.

Jonathan & Mother : The Emotional Impact (3 min 40 sec)

Jonathan's mother (&Jonathan) talking about the emotional impact of what happened

Managers managing staff need to understand the emotional impact on people with ABI and their families.


Case management : Graphic

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Click on Person with TBI to click through the graphic. Click on A, B, C etc to go to specific slides.